AbstractsComputer Science

Measuring Performance of IT departments in Swedish municipalities

by Michael Winkler

Institution: University of Skövde
Year: 2010
Keywords: performance measurement; success factor analysis; IT department; municipality; success factors; Natural Sciences; Computer and Information Science; Computer Science; Naturvetenskap; Data- och informationsvetenskap; Datavetenskap (datalogi); TECHNOLOGY; Information technology; Computer science; TEKNIKVETENSKAP; Informationsteknik; Datavetenskap; Computer Science; Datavetenskap; teknik; Technology
Record ID: 1362380
Full text PDF: http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-4168


Every modern organization relies on information systems and has a need formeasuring the performance of those systems and the IT department. It is furthermorewanted to be able to compare oneself to others. Municipalities struggle with theabsence of an instrument designed for their specific needs and circumstances becausemost instruments are designed for profit organizations, focus heavily on technical andeconomical criteria and do not involve criteria that are easy to compare. In this projectthe success factor analysis, a performance measurement instrument, is selected,modified and finally applied in two Swedish municipalities to investigate thesignificance of this instrument and its ability to identify significant factors of success.With interpreting the data gathered using on-line surveys, similarities and comparablecriteria as well as eight significant factors could be identified that are genericthroughout all surveys done.