Abstracts
A study based on Kano model to improve satisfaction of students at university libraries in Sweden
| Institution: | Hgskolan i Halmstad |
|---|---|
| Department: | |
| Year: | 2017 |
| Keywords: | Kano Model; LibQUAL+TM; University libraries; satisfaction |
| Posted: | 02/01/2018 |
| Record ID: | 2183131 |
| Full text PDF: | http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33534 |
Abstract
This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students.
