Frontline employees represent the bloodline of an organization. This applied dissertation focused on development of a training program to improve skills necessary for quality student-customer service. Six research questions were answered. First, what skills are required to enhance customer service satisfaction? ...
The book aims to quantify and analyze how two water scarce but ideologically different Middle Eastern political economies, Saudi Arabia and Syria, addressed water sector investment between 1980 and 2000. The study examines how narrow-coalitions of decision-makers obsessed by impossible-to-achieve food self-sufficiency ...
We present results from an adaptive optics survey conducted with the Palomar and Keck telescopes over 3 years, which measured the frequency of stellar and sub-stellar companions to Sun-like stars. The survey sample contains 266 stars in the 3-10000 million year age range at heliocentric distances between 8 and ...
The subtle nature of bias can cause leaders to be unaware of religiously based influences. The outcome can be both positive and negative. The leader can make decisions that are more effective by maximizing useful paradigms and constructs, or make less effective and inappropriate decisions through lack of evaluation of ...
This study examines suicide perceptions of police officers from two groups, east coast officers and west coast officers. To investigate this problem, the researcher conducted a quantitative analysis utilizing a previously validated instrument. Participants of this study voluntarily completed the Suicide ...
The style of leadership in an interdisciplinary collaboration is an existing gap in collaborative literature. Studying the leaders in an existing interdisciplinary collaboration provided a description of the leadership style of the collaborative leaders of three behavioral health teams in New York City. This ...
This thesis investigates the issues of implementing multi-sensor imaging system for surveillance applications. Three topics for the fusion of infrared and electro-optic images are studied, i.e. registration, fusion, and evaluation. The first topic is the image registration or alignment, which is to associate ...
The impetus for this study was the need to gain a better understanding of what interaction activities in the virtual classroom affect student outcomes. The purpose was to determine which perceptions of interactions contributed to predicting student outcomes of satisfaction and future enrollment in Web-based courses, ...
This thesis examines the reception of Thucydides' History of the Peloponnesian War in US foreign policy debates since the end of the Cold War. It begins with a background survey of Thucydides' use in foreign policy debates up to and during the Cold War, primarily by the realist school of international ...
The thesis has one main focus, the purity laws of a religious group in Europe, an original piece of research never done before in the UK. The thesis uses diasporic theories of identity; theories of women and the body; theories of women, their bodies and patriarchal religion and theories of women, purity and pollution ...
