Abstracts Psychology

The volunteer experience: predictors of success in the long term care Ombudsman role

by Kimberly N. DeHart

This study explored the influence of motivations on the volunteer experience. The relationship among motivations. volunteer satisfaction, acceptance and support of the organizational goals, and outcomes of success in the volunteer role (pattern of participation and ombudsman effectiveness) were explored using Multiple Linear Regression analyses. Motivational Systems Theory (Ford, 1992) was applied to the investigation of relationships among these variables. It was proposed that alignment between the individual volunteer's motivations and the organization's goals should predict higher levels of satisfaction, organizational commitment, and success. Psychological aspects of the volunteer experience proved valuable to the explanation of certain indicators of success in the Ombudsman role. The rates of case reporting and the time devoted to the Ombudsman role seemed to be influenced by the importance of particular motivations toward volunteerism, the extent to which these motivations are fulfilled by involvement with the Ombudsman program, and the commitment expressed toward the organization. Communal (offering) motivations were rated among the most important for the majority of volunteers. However, satisfaction scores were higher for both agentic and affiliation motivational factors than for the communal motivational factor. Overall, Ombudsmen were least motivated by motivations characterized as agentic or self-oriented. Volunteers with lower importance ratings for agentic motivations had moderately higher reporting rates than did participants attributing less importance to self-oriented motivations. Volunteers expressed high levels of organizational commitment and overall satisfaction in the role. The more committed these participants were to the organization, the more likely they were to experience satisfaction in their roles, and the more likely they were to express high levels of importance for all factors of motivation in this model. A significant effect was found for the influence of organizational commitment on time commitment, case reporting, and the frequency of visits. Motivational Systems Theory was found to be a useful framework for analyzing the effects of personal characteristics and psychological aspects of the volunteer experience on success and satisfaction in the Ombudsman role.