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Zero desperdcio - measuring performance with a balanced scorecard

by Carlos Rodrigues

Institution: Universidade Nova
Year: 2017
Keywords: Balanced scorecard; Social impact; Social impact measurement; Food waste; Domnio/rea Cientfica::Cincias Sociais::Economia e Gesto
Posted: 02/01/2018
Record ID: 2166525
Full text PDF: https://www.rcaap.pt/detail.jsp?id=oai:run.unl.pt:10362/23339


Abstract

The present Work Project addressed the managerial challenge of developing a performance measurement tool capable of taking the Non-Profit Organization (NPO) Zero Desperdcio to the next level. The choice of the Balanced Scorecard (BCSD) due to its comprehensive simplicity and efficacy revealed to be fit for the challenge by allowing to identify relevant gaps in the organizations performance but also in the registration data processes themselves. Thus, this measurement tool demonstrated to be widely useful in an organization since it was possible to develop productive recommendations both for its application and for Zero Desperdcio as a whole.Advisors/Committee Members: Martins, Miguel Alves.

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