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An Ed-Tech Organizational Transition from a Reactive to a Proactive Change Model in Client Success

by Sean P. Malone

Institution:	University of Dayton
Department:	Educational Leadership
Degree:	EdD
Year:	2022
Keywords:	Educational Technology; Educational Software; Organizational Behavior; Instructional Design; Change Management, Client Success, Ed-Tech, Education, Continous Improvement, Change Model, Organizational Culture, Organizational Leadership
Posted:	3/25/2025
Record ID:	2258703
Full text PDF:	http://rave.ohiolink.edu/etdc/view?acc_num=dayton1669713289763995

Abstract

The pivotal role Ed-Tech facilitates as an industry is increasing in education. As education evolves, the emergence of Ed-Tech in the classroom, data collection, curriculum, assessment, and student information continues to drive new initiatives, projects, and solutions in the school. The cross-sectional relationship between education and organizational culture during the COVID pandemic identified emerging themes of the increasing reliance on education and the emphasis society and education place on technology. This study analyzes and developed an action plan to address the disconnect between educational stakeholders and client organizational engagement. This qualitative study focuses on the role of the organizational culture of Ed-Tech organizations in improving practices of engagement, user experience, and internal client success practices.