UX Gap

by Gihoon Bang

Institution: Umeå University
Year: 2016
Keywords: HCI; User Experience; UX Awareness; UX Gap; Practitioners; UX Definition; Social Sciences; Media and Communications; Information Systems, Social aspects; Samhällsvetenskap; Medie- och kommunikationsvetenskap; Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning; Master's Programme in Human-Computer Interaction; Master's Programme in Human-Computer Interaction
Posted: 02/05/2017
Record ID: 2064591
Full text PDF: http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-122519


Many within the industry, including designers, recognize the need to consider UX as the key to designing new products and services. As a consequence of this, the territory of UX has extended into many different industries and different disciplines. However, some practitioners still claim a UX project does not pay off even if they have improved UX. This way of thinking is induced from an old issue of UX. The term itself does not have a clear theoretical definition and it even makes a contradiction of itself. This phenomenon further aggravates the issue. The rapid expansion of UX territory made a gap between academia and practitioners. This research attempts to measure and examine the gap between academia and practitioners. A survey was conducted to observe how aware practitioners are of UX and their ability to recognize it as compared to the recent academia’s research.