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This thesis is an interdisciplinary study of the conflicts and tensions in the role of NHS complaints managers. The thesis sets out to explore the contradictions inherent in the role of complaints managers and the ways complaints managers deal with these contradictions. The interdisciplinary theoretical underpinning of the research is informed by conceptualizations of the complaints manager in the specific socio-legal sense of ‘complaints handler’/ third-party dispute handler;’ a broader public administration framework, of ‘administrator’/ bureaucrat, and finally a wide-ranging sociologica...

Software developer turnover can have disastrous effects on an organization due to the loss of business process knowledge, as well as acquired technical skills. Annual rates of turnover in information technology (IT) departments have been estimated at 20% or more with the cost of replacing technology workers ranging from 1.5 to 2.5 times annual salaries. This study purposely focused only on software developers as opposed to IT employees in general due to the critical nature of their work. The factors leading to turnover intention in this field are poorly understood; therefore, this study was d...

The primary objective of this study is to determine whether practicing personnelists and research scholars agree on what constitutes an effective performance appraisal system in public safety organization. If Personnel managers at public safety organization possess knowledge of the characteristics of effective performance appraisal system in public safety organizations, they are more likely to design and/or advocate performance appraisal system in public safety organizations that include these important attributes. In addition, the research is an opportunity for the academic community to learn...

The results of previous investigations have revealed very sparse information concerning the real life effects of treating patients in a traditional pri-mary care facility. These patients were violent, hallucinatory, boisterous, and manipulative. In addition, the majority sought to avoid primary medical care on every occasion. The process by which they were admitted and treated has been observed and reported in detail. Two hundred and fifty-six patients were enrolled over a period of five months in an integrated medical facility design. This facility provided both primary medical care and behav...

This dissertation examines how human resources are managed at selected Ethiopian private companies, how Ethiopian human resource management practice is evolving and how it can be improved. The examination is qualitative and exploratory, since no comparative research on human resource management has yet been conducted at Ethiopian profit or non-profit organizations. An understanding of Ethiopian human resource management practice makes it possible to improve Ethiopian human resource management practice, and thus to increase employee productivity. The study took place at four manufacturing and ...

This thesis describes a telemedicine approach to a computer-aided healthcare system. NEMESIS is the Spanish acronym of New Electrocardiographic Medical Station with Information Systems. The application is a comprehensive tool set, structured around a main navigation bar, which leads to every sub-application. Those sub-applications are window based, user-friendly tools, comprising specific health tools for physicians, telemedicine/telematics tools and general-purpose tools. The whole application is built in a highly structured and modular way, which allows adding or excluding mod...

The high degree of heterogeneity of textile composites was found to be the primary problem in analysis and testing. A concept was developed based on a description of the local variation of the material stiffness matrix using a spline interpolation. The role of this stiffness function is to facilitate the calculation of the material stiffness matrix at any given position or for arbitrary domains in the form of finite elements.Based on this approach, two different methods were developed. In the first method the average material stiffness matrix is calculated for a finite element and subsequently...

James Hogg, a Scottish writer, was the founder of the psychological novel. He perfectly understood the notions of dream and reality, the danger of the voyage in “Nancy Chilshom”, the world of the illusions, the lure, madness and strangeness towards the reality of the tragedy, the kingdom of the fairies, death, the finality of art, the supernatural, the Devil and sorcery in Scotland, the Scotland-England couple : the female nation and the male devastator, the carnival of the masks and the reality of his Masonic initiation at the end of his life.

The purpose of this study was to uncover the counseling-related thoughts and feelings of special education students who began their participation in counseling involuntarily. Under exploration were the client variables and other influences that accounted for resistant or cooperative approaches toward participation in counseling. Eight students enrolled in special education classes at one middle school and two high schools in a rural area of Western New York State were randomly selected from a list of 24 potential research participants. The list of 24 potential research participants was a...

There has been a lot of interest among marketing practitioners and researchers in the concept of marketing communications as related to computer-mediated marketing environments as a result of the commercialization of the World Wide Web (WWW) as a marketing and communication medium. Despite growing interest, there is a dearth of research on the processual nature of communication between marketers and consumers. The overall aim of this study, therefore, is to expand our understanding of marketing communication within the computer-mediated marketing environments. This understanding is achieved in...